All our bags are crafted from premium full-grain leather (or high-quality suede/pebbled leather, depending on the style), sourced from trusted suppliers. Each piece is hand-finished for durability, soft texture, and a rich patina that develops beautifully with use.

Yes! We provide **free standard shipping on all orders over $210** (after discounts, before taxes) to most countries worldwide. For orders under $210, shipping costs are calculated at checkout based on your location and order weight.

• Processing time: 1–2 business days (Monday–Friday, excluding public holidays)
• Shipping time:
  • Domestic (China): 3–5 business days
  • International: 7–15 business days (varies by country; customs delays may apply)
    You’ll get a tracking number via email once your order is dispatched.

• For size/color issues: We cover return shipping for domestic orders; international customers cover return shipping.
• For defective/incorrect items: We’ll send a replacement or full refund (including shipping costs) at no extra charge.

Once your order is shipped, we’ll send a tracking link to your email (songfatrading@outlook.com). You can also log into your account on marivoxa.com and go to “My Orders” to check real-time delivery status.

Yes! Most styles come in 2–3 size options and multiple color variations (e.g., black, tan, cognac, brown). Check the product page for specific size measurements and available colors.

We currently offer limited personalization services (e.g., embossed initials) for select styles. Please contact Cha Zhonglin via email (songfatrading@outlook.com) or phone (+86 13148372594) to inquire about custom options before placing your order.

We accept PayPal. All payments are processed via encrypted gateways—we never store your full payment details.

• Avoid prolonged exposure to water, direct sunlight, and sharp objects.
• Use a leather conditioner every 3–6 months to maintain softness and prevent cracking.
• For stains: Gently wipe with a dry cloth; for deep stains, consult a professional leather cleaner.
• Store in a dust bag when not in use to protect the surface.

• Email: songfatrading@outlook.com (response within 24 business hours)
• Phone: +86 13148372594 (9:00 AM–6:00 PM CST, Monday–Friday)
• In-person: Visit our office at No. 641, Beidu South Street, Beidu Subdistrict, Airport New City, Xixian New Area, Shaanxi Province (by appointment only)