Terms of service

1. Acceptance of Terms

By accessing or using the website marivoxa.com (the "Website") or purchasing products (premium women’s leather bags) from Shaanxi Songfa Trading Co., Ltd. ("we", "our", "us"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.

2. Product & Order Terms

2.1 Product Descriptions

We strive to ensure that all descriptions of our women’s leather bags (including materials, dimensions, colors, and features) are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current.

2.2 Order Placement & Confirmation

• Placing an order through the Website constitutes an offer to purchase our products.
• We reserve the right to accept or reject your order at our discretion (e.g., due to product unavailability, pricing errors, or suspected fraudulent activity).
• An order confirmation email does not constitute acceptance of your order, but only acknowledgment that we have received it. Your order is confirmed only when we dispatch the product and send a shipping confirmation email.

2.3 Pricing & Payment

• All product prices are displayed in US Dollars (USD) and do not include applicable taxes, customs duties, or shipping costs (unless explicitly stated).
• We accept major credit cards, PayPal, and other secure payment methods as indicated on the Website.
• Payment must be completed in full before we process and dispatch your order.

3. Shipping & Delivery

3.1 Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding Chinese public holidays). You will receive a confirmation email with a tracking number once your order has been dispatched.

3.2 Shipping Destinations & Timelines

• We ship to most countries worldwide. Delivery times vary by destination and are estimated from the date of dispatch:
• Domestic (Mainland China): 3-7 business days
• International: 7-18 business days (varies by country/region; customs processing may extend delivery times, which is beyond our control)

3.3 Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping method. We reserve the right to adjust shipping costs at any time, with changes applied to new orders only.

3.4 Order Tracking

Once your order is dispatched, we will send you an email with a unique tracking link. You may also track your order by visiting the "Track Order" section on our Website (marivoxa.com) using your order number and registered email address.

3.5 Shipping Restrictions

We may restrict shipping to certain destinations due to local laws, regulatory requirements, or logistics limitations. If your location is not eligible for shipping, we will notify you at checkout and cancel your order (with a full refund if payment has been made).

4. Returns & Refunds

Our returns and refunds policy is governed by our separate Return and Refund Policy, which is incorporated into these Terms. By purchasing our products, you agree to comply with the terms outlined in the Return and Refund Policy (available on marivoxa.com).

5. Intellectual Property

• All content on the Website (including text, images, logos, product designs, and trademarks) is the intellectual property of Shaanxi Songfa Trading Co., Ltd. and is protected by international copyright and trademark laws.
• You may not reproduce, distribute, modify, or use any of our intellectual property without our prior written permission.

6. Limitation of Liability

To the maximum extent permitted by law, Shaanxi Songfa Trading Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business opportunities) arising from your use of the Website or purchase of our products, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or related to these Terms or our products shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.

7. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website or purchase of our products after changes take effect constitutes your acceptance of the revised Terms.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms or your purchase of our products shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the people's court with jurisdiction over our registered address (Xixian New Area, Shaanxi Province).